It seems that in every restaurant and bar in America there is a “Help Wanted” sign. There is a national labor shortage, and this shortage is hitting our service industries the most. Since there is a shortage of servers and bartenders, it makes the work more difficult for the staff to actually get the job done effectively. Table Tap’s fully integrated technology suite is the perfect solution to the dwindling labor pool. This suite includes tap walls, table taps, QR codes, and self-service kiosks to complete the perfect answer for employers. It provides bar and restaurant owners the ability to offer customers a memorable and unique experience with impeccable service.
Self-Service Tap Walls
Self-pour beer walls allow the staff to focus on the customer’s experience, and less on pouring draft beverages. The “WallTenders” can spend their time educating guests on the high margin craft beers, draft wine, and draft cocktails. These “WallTenders” can be certified cicerones that are able to guide guests to the right tap based on their individual flavor preferences. This makes the taproom more revenue and gives the server more time to educate the customer instead of physically pouring the alcohol. To have this specialized attention at your neighborhood bar is a rare quality to use to bring in repeat business.
Table Tap does not make the claim that a self-pour wall is going to decrease labor, but what we will stand on is that we have seen breweries, restaurants, and bars with thirty to fifty taps being operated with three members on staff. Would you ever see a traditional taproom with that many taps being operated with a skeleton staff? We think not.
With express checkout, patrons can leave when they want without waiting for a staff member to close out. The customer can drop their card in a designated container that is labeled with the predetermined auto-gratuity that the establishment has put in place on the way out.
Table Tap’s focus on self-pour allows our system to truly enable the self-service establishment through our self-ordering kiosks. Self-serve kiosks allow the customer to send their food or drink orders directly to the kitchen and POS system without the need for a server to take each order and key each in. Because the Table Tap system can handle credit card pre-authorizations directly to each RFID, all orders seamlessly tie to the same tab that is handling the beer wall pours. This allows for a seamless experience for the customer, and they can utilize the express checkout that was discussed in the previous paragraph.
Self-ordering kiosks also act as ad space. They will inform the consumer of specials, events or mouth watering dishes that your kitchen is serving up via the advert functionality.
At Table Tap we utilize QR codes for convenience and efficiency for the consumer and the restaurant. The individual is able to order drinks and food through the code which is unique to each table. Therefore, allowing direct orders from their phones that get sent directly to the kitchen or bar. Overall, this helps reduce key-in-errors from servers and bartenders which reduces costs due to errors. To further use the QR code to benefit the restaurant and patron, Table Tap integrates credit card payment within the system.